Terms of Service & Returns
Last Updated: September 2026
Welcome to Elven. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully.
1. General Terms
Elven operates exclusively within India. All orders are subject to availability and confirmation of the order price.
2. Shipping Policy
We are proud to offer All India Shipping on all our products. Orders are typically processed within 24-48 hours. Please allow 3-7 business days for delivery depending on your location. At this time, we do not offer Cash on Delivery (COD) services; all orders must be prepaid securely via UPI, Credit/Debit Cards, or Bank Transfer.
3. Mandatory Unboxing Video for Returns & Exchanges
To maintain our premium standards and protect both our customers and our brand from fraudulent claims, we have a strict policy regarding damaged or missing items.
If you wish to raise a claim for a defective, damaged, or missing item, you MUST provide a clear, continuous, and unedited unboxing video of the package. Without this video, no return, exchange, or refund will be processed under any circumstances.
Video Guidelines:
- The video must start with the package entirely sealed in its original shipping state.
- The shipping label (with your name, address, and tracking number) must be clearly visible and legible in the video.
- The unboxing process must be shown in a single, continuous take with no cuts, edits, or pauses.
- The defect or damage on the product must be clearly shown in the same continuous video.
Claims must be raised within 48 hours of delivery by emailing us at hello@elven.in or messaging us on WhatsApp with the unboxing video attached. If the video meets our criteria and the defect is verified, we will arrange a replacement or refund.
4. General Return Policy
If you simply change your mind, we accept returns within 7 days of delivery, provided the item is unworn, in its original pristine condition, and returned in its original premium packaging (including all tags, pouches, and boxes). Return shipping costs for non-defective items are the responsibility of the customer.
5. Product Authenticity & Pricing
We ensure that all descriptions, details, and prices appearing on the website are accurate. However, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you and give you the option of reconfirming your order at the correct price or cancelling it.